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Terms, Privacy & Accessibility
Refund Policy
Effective date: September 2026
These terms apply to fall 2026 courses and webinars offered by 12 Petalled Lotus.
By completing a paid registration or submitting a free webinar registration, you agree to the terms applicable to that offering.
ABOUT THE OFFERINGS
12 Petalled Lotus provides non-medical education in human development, relationships, emotional life, and lived experience.
Courses and webinars are intended for personal and professional learning. They do not provide medical, psychological, legal, diagnostic, or therapeutic services.
Participation does not establish a therapist-client, healthcare-provider–patient, or other professional treatment relationship.
REGISTRATION
Registration is completed through the applicable online registration or checkout page.
Paid-course enrollment is confirmed when payment has been successfully processed. Free webinar registration is confirmed when the registration form has been submitted.
Participants are responsible for providing an accurate email address and checking their inbox, junk, spam, or promotions folders for course communications.
Registration belongs to the person named during enrollment. Participant substitutions may be considered before a paid course begins.
TUITION AND PAYMENT
Tuition for each fall 2026 two-session course is $179 CAD, plus any applicable taxes displayed at checkout.
Payment is due in full at registration.
Charges will appear under the legal or business name identified on the checkout page and receipt:
[Insert the exact legal corporate name that will appear on the participant’s payment statement.]
FALL 2026 REGISTRATION DEADLINES
Registration closes at 11:59 PM Mountain Time on the following dates:
- October 18, 2026 — Are Boundaries Making Us Better at Relationships?
- November 1, 2026 — Do We Have to Blame Our Parents to Understand Ourselves?
- November 15, 2026 — Maybe Nothing Is Wrong With You
Anyone wishing to register after a deadline may contact 12 Petalled Lotus. Late registration will depend on whether sufficient time remains to provide access and preparation information.
REFUND POLICY
Are Boundaries Making Us Better at Relationships?
- Cancellations received by October 6, 2026 are eligible for a full refund.
- Cancellations received from October 7 through October 17, 2026 are eligible for a 50% refund.
- Registration becomes non-refundable on October 18, 2026.
Do We Have to Blame Our Parents to Understand Ourselves?
- Cancellations received by October 20, 2026 are eligible for a full refund.
- Cancellations received from October 21 through November 1, 2026 are eligible for a 50% refund.
- Registration becomes non-refundable on November 2, 2026.
Maybe Nothing Is Wrong With You
- Cancellations received by November 3, 2026 are eligible for a full refund.
- Cancellations received from November 4 through November 15, 2026 are eligible for a 50% refund.
- Registration becomes non-refundable on November 16, 2026.
Refunds are calculated from the tuition paid, excluding any non-refundable transaction charges when permitted by law.
Approved refunds will be returned to the original payment method. Processing times depend on the payment provider.
These terms operate alongside any cancellation or refund rights provided by applicable law.
REQUESTING A CANCELLATION
Cancellation and refund requests must be submitted through the 12 Petalled Lotus Contact page.
The date the written request is received determines the applicable refund amount.
Please include:
- the participant’s name
- the email address used for registration
- the course title
- the reason for contacting us
- a safe way to reach you if further information is required
TRANSFERS AND SUBSTITUTIONS
Before the course begins, participants may request:
- transfer into another available fall course
- credit toward another eligible 12PL offering
- substitution of another participant
Approval depends on timing, availability, and whether course materials or access have already been used.
Any difference in tuition will be addressed when a transfer is approved. Credits have no cash value and must be used within the period stated when issued.
IF 12 PETALLED LOTUS CHANGES OR CANCELS AN OFFERING
If 12 Petalled Lotus cancels a paid course, registered participants may choose:
- a full refund of tuition paid, or
- a transfer or credit toward another eligible offering
If a session must be rescheduled, participants will receive the revised details as soon as reasonably possible. When a rescheduled date prevents participation, 12 Petalled Lotus will offer an appropriate refund, transfer, credit, or recording-access option based on the circumstances.
12 Petalled Lotus is not responsible for additional expenses participants incur in connection with an online offering.
LIVE ONLINE PARTICIPATION
Fall courses and webinars are delivered through Zoom.
Participants are responsible for:
- using a compatible device
- maintaining a suitable internet connection
- keeping their access links secure
- joining with the name used for registration or otherwise identifying themselves to the host
- participating in a way that respects the learning environment
Technology difficulties affecting an individual participant do not automatically create eligibility for a refund. Recording access or reasonable technical support may be offered when available.
RECORDINGS
Live courses and webinars may be recorded.
Participants will be informed when recording begins. A participant’s name, image, voice, chat contribution, or question may be captured when they choose to participate during a recorded portion.
Participants may keep their cameras off, adjust their displayed name, and participate primarily through listening.
Recording access is limited to:
- 14 days following the second session of a paid course
- seven days following a free webinar
Recording access ends automatically at the conclusion of the stated period.
CERTIFICATES
Paid two-session courses include a certificate of completion.
Certificates confirm participation in a 12 Petalled Lotus educational offering. They do not represent academic credit, professional certification, licensure, or approval by a professional association.
Free Wednesday Webinars do not include certificates.
PARTICIPANT CHOICE AND RESPONSIBILITY
Participants decide how they engage with the material and how much personal information they share.
Each participant remains responsible for:
- choosing the level of participation appropriate for them
- caring for their own wellbeing during and after the learning
- seeking qualified professional support when needed
- deciding how the educational material applies within their personal or professional context
- remaining within the requirements of any profession or regulated role they hold
LEARNING ENVIRONMENT
12 Petalled Lotus aims to provide a respectful and thoughtful learning environment.
Participants are expected to:
- respect different experiences and perspectives
- protect the privacy of other participants
- communicate without harassment or discriminatory conduct
- avoid recording or distributing another person’s contribution
- follow reasonable instructions provided by the facilitator
Participation may be ended when conduct creates a serious or continuing disruption, compromises safety or privacy, or violates these terms. Refund eligibility in that circumstance will be determined by the applicable refund dates and the nature of the concern.
INTELLECTUAL PROPERTY
Course content, webinar content, recordings, written materials, frameworks, methods, graphics, and related resources remain the intellectual property of 12 Petalled Lotus or the identified rights holder.
Registration provides a limited right to use supplied materials for the participant’s own learning.
Materials may not be copied, recorded, reproduced, published, sold, taught, adapted, uploaded, distributed, or shared without written permission.
Registration links, Zoom links, course access, and recordings may not be shared with another person.
PRIVACY
Personal information is handled according to the 12 Petalled Lotus Privacy Policy.
Participants are asked to protect the privacy of others within courses and webinars. Group-based learning carries inherent privacy limitations, and absolute confidentiality among participants cannot be guaranteed.
Button or link: Read the Privacy Policy
ACCESSIBILITY
Participants who encounter a barrier or require an accommodation are encouraged to contact 12 Petalled Lotus as early as possible.
We will work with participants to identify reasonable ways to support access.
Button or link: Read the Accessibility Statement
LIMITATION OF RESPONSIBILITY
12 Petalled Lotus provides educational content and makes reasonable efforts to deliver accurate, thoughtful, and accessible learning experiences.
To the extent permitted by law, 12 Petalled Lotus is not responsible for decisions, actions, outcomes, or losses arising from an individual participant’s interpretation or application of course material.
Nothing in these terms limits rights or remedies that cannot lawfully be excluded.
CHANGES TO THESE TERMS
The terms displayed at the time of registration apply to that enrollment.
Reasonable administrative corrections may be made when needed. Any material change affecting an existing registration will be communicated directly to the participant.
CONTACT
Questions about registration, refunds, transfers, access, or these terms may be submitted through the Contact page.
12 Petalled Lotus
[Insert legal corporate name]
[Insert business mailing address]
[Insert contact email address]
Button: Contact 12 Petalled Lotus
Three details need to be inserted before publication:
- The exact legal corporate name that processes the payment
- The business mailing address
- The 12PL contact email address
These identifiers are important on the terms page and in commercial emails. The policy also preserves any consumer rights that apply under Alberta law rather than accidentally attempting to contract around them.
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Accessibility
Accessibility
OUR COMMITMENT
12 Petalled Lotus is committed to creating learning experiences that are clear, inclusive, and accessible.
People engage with information, technology, communication, and group learning in different ways. We aim to provide course materials and online experiences that can be approached with flexibility and dignity.
ACCESSING ONLINE LEARNING
Fall 2026 courses and webinars are delivered through Zoom.
Participants may:
- attend with their camera on or off
- participate verbally, through chat, or through private reflection
- take breaks when needed
- use Zoom’s available accessibility features
- access recordings for the stated period following each session
Personal disclosure and verbal participation are always optional.
COURSE MATERIALS
We aim to make participant materials:
- clearly organized
- readable and easy to navigate
- written in accessible language
- compatible with common digital devices
- available with enough time to support participation where possible
If a provided format creates a barrier, participants are welcome to request an alternative format.
CAPTIONS AND RECORDINGS
Automated captions will be enabled during live Zoom sessions when the platform supports them.
Course recordings remain available for 14 days following the second session.
Free webinar recordings remain available for seven days following the live webinar.
Automated captions may contain errors, particularly with names or specialized language. Participants are welcome to contact us when clarification is needed.
REQUESTING ACCESSIBILITY SUPPORT
If you encounter a barrier or require an accommodation, please contact 12 Petalled Lotus as early as possible.
Helpful information may include:
- the course or webinar you plan to attend
- the barrier you anticipate
- the format or support that would improve access
- the best way to contact you
We will work with you to identify reasonable ways to support your participation.
Contact 12 Petalled Lotus
CONTINUING IMPROVEMENT
Accessibility is an ongoing practice.
Feedback about the accessibility of the website, registration process, course materials, or live learning environment is welcome. This feedback helps us recognize barriers and improve future learning experiences.
Everyone deserves a meaningful way to enter the learning.
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Privacy Policy
Privacy Policy
Effective date: September 2026
12 Petalled Lotus respects your privacy and is committed to handling personal information with care, transparency, and appropriate safeguards.
This policy explains what information we collect, why we collect it, how it may be used, and the choices available to you.
INFORMATION WE COLLECT
Depending on how you interact with 12 Petalled Lotus, we may collect:
- your name
- your email address and other contact information
- course or webinar registration details
- billing and transaction information
- information submitted through contact forms
- accessibility requests you choose to share
- course participation and account-access information
- communications you send to us
- marketing preferences and consent records
- limited technical information collected through the website and its service providers
We aim to collect only the information reasonably required to provide learning experiences, operate the website, communicate with participants, and meet business or legal obligations.
HOW YOUR INFORMATION IS USED
Personal information may be used to:
- process course registrations and payments
- register you for free webinars
- provide access to Zoom sessions, recordings, and course materials
- send confirmations, access instructions, reminders, and essential course communications
- issue certificates of completion
- respond to questions and support requests
- provide requested accessibility support
- administer accounts and maintain accurate records
- improve our website and learning experiences
- meet financial, regulatory, security, and legal requirements
- send news or promotional messages when appropriate consent has been provided
Registration-related messages may be sent as part of delivering a course or webinar you requested.
Marketing messages are managed separately and include a way to unsubscribe.
PAYMENT INFORMATION
Payments are processed through secure third-party payment providers.
12 Petalled Lotus does not receive or store your complete credit-card number. Payment providers may collect and process information according to their own privacy policies and security practices.
WEBSITE AND LEARNING PLATFORMS
12 Petalled Lotus uses third-party services to operate its website and deliver online learning. These may include:
- Kajabi for website, registration, email, and course access
- Zoom for live online sessions
- payment-processing services
- email and file-storage providers
- administrative and security services
These providers receive only the information required to perform their services.
INFORMATION PROCESSED OUTSIDE CANADA
Some service providers used by 12 Petalled Lotus may store or process personal information outside Canada, including in the United States.
Information processed in another country may be subject to the laws of that jurisdiction and may be accessible to its courts, law-enforcement agencies, or government authorities.
Questions about the use of service providers outside Canada may be directed to the Privacy Contact for 12 Petalled Lotus through the Contact page.
LIVE SESSIONS AND RECORDINGS
Courses and webinars may be recorded so registered participants can access the teaching for a limited period.
The primary focus of each recording is the instructor and educational content. Participant names, images, voices, chat contributions, or questions may be captured when participants choose to engage during a recorded session.
Participants may:
- keep their cameras off
- adjust the name displayed on Zoom
- participate through listening and private reflection
- avoid sharing personal information
- ask whether a personal question can be addressed outside the recorded portion
Participants will be informed when recording begins.
Recordings are provided only to registered participants for the stated access period. Participants may not copy, download, share, publish, or distribute recordings unless written permission has been provided.
COURSE AND GROUP PRIVACY
Participation in discussion and reflection is voluntary.
Participants are asked to respect the privacy of others and avoid sharing another person’s identity, experiences, or contributions outside the learning environment.
Online group participation carries inherent privacy limitations. Absolute confidentiality among participants cannot be guaranteed.
EMAIL COMMUNICATION
We may send administrative messages required to deliver a course, webinar, purchase, or service you requested.
Newsletters, announcements, and promotional messages are sent in accordance with applicable consent requirements. You may withdraw your consent to promotional email at any time by using the unsubscribe link or contacting us.
Unsubscribing from promotional messages will not prevent essential communications connected to an active registration, transaction, or requested service.
COOKIES AND WEBSITE INFORMATION
The website and its service providers may use cookies or similar technologies to:
- support website functions
- remember preferences
- maintain account access
- understand website performance
- improve the visitor experience
- support registration and checkout processes
Your browser settings may allow you to limit or block cookies. Some website functions may work differently when cookies are disabled.
HOW INFORMATION IS SHARED
Personal information may be shared with service providers that help us operate the website, process payments, deliver learning, communicate with participants, or maintain business records.
Information may also be disclosed when required by law, to protect security or legal rights, or as part of a lawful business reorganization.
12 Petalled Lotus does not sell or rent personal information.
SAFEGUARDS
Reasonable administrative, technical, and organizational safeguards are used to protect personal information from unauthorized access, use, disclosure, copying, alteration, loss, or destruction.
No online platform or electronic transmission can guarantee complete security. We regularly consider the information we hold, its sensitivity, and the safeguards appropriate to it.
RETENTION AND DELETION
Personal information is retained only as long as reasonably necessary for:
- course and webinar delivery
- participant support
- financial and business records
- legal and regulatory obligations
- resolving concerns or disputes
- maintaining valid communication-consent records
When information is no longer reasonably required, it may be securely destroyed or anonymized.
ACCESS AND CORRECTION
You may request access to personal information held about you or ask that inaccurate information be corrected, subject to applicable legal exceptions.
You may also ask questions about how your information has been collected, used, disclosed, protected, or retained.
Requests can be submitted to the Privacy Contact through the Contact page. We may need to verify your identity before completing a request.
WITHDRAWING CONSENT
You may withdraw consent to certain uses of your information, subject to legal, contractual, and operational requirements.
Withdrawing consent may affect our ability to provide a requested service when the information is necessary for registration, payment, access, or course delivery.
CHILDREN’S INFORMATION
The fall 2026 public courses and webinars are intended for adults.
12 Petalled Lotus does not knowingly collect personal information directly from children through these registrations. Any future program created specifically for children or youth will include age-appropriate registration, consent, and privacy processes.
QUESTIONS OR CONCERNS
Questions, access requests, corrections, or privacy concerns may be directed to:
Privacy Contact
12 Petalled Lotus
[Insert 12PL privacy email address or link this text to the Contact page]
We will review and respond to privacy inquiries within a reasonable period.
Individuals may also contact the Office of the Information and Privacy Commissioner of Alberta when they have concerns about the handling of their personal information.
CHANGES TO THIS POLICY
This policy may be updated when services, legal requirements, or privacy practices change.
The current version and effective date will remain available on this page.
This version accounts for Alberta PIPA requirements around reasonable safeguards, retention, access, correction, written privacy practices, and disclosure of processing outside Canada. It also keeps marketing consent distinct from necessary registration emails, consistent with CASL requirements. Alberta private-sector privacy responsibilities and CRTC guidance on Canadian anti-spam requirements.
Terms of Use
By accessing this website or enrolling in any 12 Petalled Lotus offering, you agree to use all materials for personal, educational purposes only.
All content is the intellectual property of 12 Petalled Lotus and may not be copied, shared, or distributed without written permission.
Programs are educational in nature and do not replace medical, psychological, or therapeutic services.
12 Petalled Lotus may update these terms as needed. Continued use of the site indicates acceptance of any updates.
